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FAQ's

Where do you ship from?

Our warehouse is located in U.S.

Do you ship to PO Boxes?

Unfortunately, due to the size of our items, we cannot ship to PO boxes.

Do you ship to residential addresses?

Yes, we do ship to residential address.

Do you ship to international addresses?

Yes, we ship to select countries. Please contact customer service at info@crimsoncandle.com for further information.

How much is shipping and handling?

Shipping calculate according to the order price and weight!

What payment do you accept?

We accept the following credit cards: Visa, MasterCard, and American Express, PayPal: Powered by Square.

Do you support free shipping?

Currently, we not offer free shipping - sign up for our Emailing List regarding future promos!

I want to refund my purchase, what do I do?

Please contact us via Live Chat, Email or Phone for refund assist.

We are concerned about our privacy. Do you use cookies, and how do you keep any information we have supplied safe?

Yes we use cookie and your information is 100% safe and under GDPR compliance.